Hotel receptionist salaries often start at the national minimum wage, with an average salary of £19,000, although this can increase with experience and taking on additional responsibilities. Find out the tests you will be needing to take for the position you are applying for; get lots of success proven Practice materials to prepare with now: Sure way to make high scores in job tests. Candidates may have worked in the customer service or hospitality industry before becoming a hotel receptionist, for example working in a bar or as a retail assistant. This overall structure and format make it easy for you to customize it with … When you work at the front desk of a resort you are the person that guests see when they walk in and out. He or she has the duty to offer valuable information regarding accommodation and services. Salary estimates are based on 93 salaries submitted anonymously to Indeed by hotel receptionist employees, users, and collected from past and present job posts on Indeed … Hotel receptionists are a great introduction to the hospitality and tourism industry, and can lead to a range of roles such as: The front of house manager will be responsible for managing all front-of-house staff (including receptionists) and oversee their rotas, training and recruitment. They're a company's first line of defense. Experience as a receptionist can kick start a career in a variety of roles within the hospitality industry. You should have a pleasant and professional disposition with guests and other hotel … If you are bu… City and Guilds runs a three-tiered qualification starting with the Level 1 Certificate and progressing through to a Level 3 Advanced Diploma. Hotel Receptionist Job Summary We are seeking a friendly, organized hotel receptionist to join our growing team. As part of the hiring process, most applicants that passed the initial Resume/CV screening phase are required to pass an assessment test for the job or apprenticeship position they are applying for. Hotel Receptionist Job Description. This may include previous jobs in hospitality or retail, where they have had regular interactions with customers. © 2020 Job description library | Hotel Receptionist Job Description Greeting and ensuring that guests are accommodated are the primary roles of a hotel receptionist, often referred to as a hotel front desk agent or clerk. Hotel receptionists should have a solid background in customer service and know how to provide a warm, welcoming experience for guests. The front entrance of an office complex or a medical facility will usually have a receptionist … Courses cover customer service in the hospitality industry, managing guest interactions, handling cash and maintaining a safe and secure working environment. Under the supervision of the Director of Administration, the Receptionist greets, instructs, directs, and schedules patients…The Receptionist serves as liaison between patients and medical support staff. In most hotels, you would use a computerised system to keep details of bookings and available rooms up to date. There is also the opportunity to step into other administrative roles within the sector, such as sales, marketing or events. Hotel receptionists are core members of a hotel’s front of house team and usually the first people guests meet when they arrive. A hotel receptionist is a trained staff whose duties include welcoming guests to the hotel, making reservations for them and attending to their other needs that are instrumental to their comfort during their stay at the hotel. Feel free to use this receptionist job description to create your next job application. Hotel Receptionists welcome guests with a warm smile. There is the chance to receive extensive training and development, both on the job and through further education, and hone skills in customer service. Welcome, all guests to the hotel. Graduates can go on to study a BTEC Level 2 First Diploma in Hospitality and a BTEC Level 3 Certificate/Diploma in Hospitality. Answer guest queries and handle complaints. By definition, a receptionist is the first person to be seen by a visitor to any business. Previous experience working in a hotel will always be beneficial, so this could come from a previous receptionist role or another job such as a porter or housekeeper. This hotel receptionist job description provides all the information you need to gain an in-depth understanding of the duties, responsibilities and skills involved in the hotel front desk position. This Receptionist job description template is optimized for posting to online job boards or careers pages. These cookies do not store any personal information. Typically, hotel receptionists will be expected to commit to the following; Hotel receptionists will often receive benefits in addition to their basic salary, including: Most hotels across the UK will need a receptionist to manage the front-of-house function, guest services and bookings. Corporate Receptionist Job Description… Hotel receptionists have to be smartly and neatly dressed always, and should be in the know of all activities going on in the hotel. Breaking down the job description jargon, here are the typical tasks and responsibilities that hotel receptionists will carry out in average work week; Hotel receptionists need a range of skills, experience and knowledge to deliver their roles effectively. Hotel receptionist is a fantastic entry-level position for those who enjoy helping people and are looking to pursue a career in tourism and hospitality. Hotel Receptionist Resume Examples Hotel Receptionists work in front desk departments in the hospitality industry and are responsible for a variety of tasks: handling reservations, taking phone … Hotel Front Desk Agent responsibilities include … The job description of the hotel receptionist is to ensure that guests experience maximum comfort and satisfaction at the hotel without any hitches in order to present a good image of the hotel and leave … Job Description Hotel Receptionist/Front of House General Description The Hotel Receptionist is responsible for providing a friendly, welcoming and efficient service to all hotel guests, in line with the hotel… You will be in charge of giving clients … Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference. Topics include customer service, guest services and front office operations. Update guest information on the company’s computer system. They are responsible for ensuring a smooth check-in for guests, and providing an introduction to the hotel’s key features and facilities. A Hotel Receptionist is the one who has the responsibility to oversee the function related to dealing with guests on a daily basis. They will also be responsible for a range of administrative duties such as the marketing of the venue and managing relationships with suppliers, travel agencies and other stakeholders. Most companies often use a receptionist to be the welcoming face to their company, to greet visitors … The hotel receptionist job is often referred to as a front desk agent. You also have the option to opt-out of these cookies. They serve as the backbone of the hotel manager and are responsible for diligently recording all reservations and bookings made by guests and presenting them to the manager for record keeping and account balancing to know the level of business development in the hotel. Providing an in-depth look at the essential responsibilities your employee will perform helps potential applicants to determine whether they are right for the job. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. It is mandatory to procure user consent prior to running these cookies on your website. How to write a Hotel Front Desk Receptionist job description. We also use third-party cookies that help us analyze and understand how you use this website. When writing a job description, you need to make the job responsibilities section the largest and most detailed part. Receptionist Job Description Template. The skills, knowledge, and other qualities expected of the hotel receptionist include the following: (adsbygoogle = window.adsbygoogle || []).push({}); You may need to pass a job test to be hired for a position, improve your chances of making high scores today! Image source: Clarusapex.com, hotel receptionists should have a solid background in customer service and how! Step into other administrative roles within the sector, such as sales, marketing or events ranks job Feel... A basic understanding of how companies in the hospitality sector work not a junior position will... A Receptionist to join our front of house team and usually the first people guests meet when they arrive previous... That match your query job Summary we are looking to pursue a career in tourism hospitality... To front Desk by arranging documents accordingly and keeping the front Desk Receptionist …... Receptionist jobs description, you would use a computerised system to keep of. 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