This resume was written by a ResumeMyCareer professional resume writer, and demonstrates how a resume for a Assistant General Manager Candidate should be properly created. Maintains open lines of communication with staff by encouraging feedback and suggestions, Manages compliance with human resource policies, state and federal regulatory, JCAHO, and state survey standards, Supervises the development of growth initiatives, which promote and monitor appropriate and cost quality service delivery, Bachelor's Degree or atleast 10 years previous work experience in DME or Home Infusion, Basic Computer Skills (MS Office, Windows, etc. Maintain complete knowledge of all operations department policies/service procedures, Maintain complete knowledge of: all hotel features and services, all room types, rates, special package and promotions, daily arrivals / departures / room availability, scheduled in-house group activities, VIPs scheduled, in-house group names, background, activities, locations, and times as well as special requests/arrangements, Review and respond to daily operational demands as it relates to the hotel, Conduct and/or participate in Daily Line ups as well as Departmental meetings, Ensure that employees comply and abide by the employee standards of conduct at all times, Ensure that all employee and management reviews are done in an efficient and timely manner, Ensure that staffing level requirements are met when both minimum and maximum occupancy levels dictate, Ensure that cleanliness and condition of each area meets designated hotel standards and the appropriate inspections are carried out on a consistent basis. Generate weekly schedules for all departments. Skills : Google Adwords, Search Engine Optimization, Social Media Marketing, Online Marketing, Wordpress, Project Management, Customer Service, Marketing Strategy, Marketing … Maintains open communication with General Manager, Operations Advisor and the Restaurant Support Office Crewmembers, People Management- Use company approved selective hiring criteria to maintain a quality Crewmember roster; consults with General Manager on all hiring decisions; train and develop Shift Managers and Crewmembers to improve the quality of the restaurant operation; support the professional development of the Shift Managers and Crewmembers; draft performance plans for Shift managers and share information with General Manager; lead follow up on all performance plans delivered; lead and execute all new Crewmember and Shift Manager orientations, Project Support- Understand the purpose, intent, rationale, mechanics, requirements and desired results of all company driven programs and initiatives; actively collaborate, organize and support program implementations at the restaurant level; support General Manager with execution of the restaurants local marketing plans, Proficient in a variety of technology systems, especially Microsoft Office (Word, Excel, Outlook), On occasion, may be required to lift and carry, push or pull heavy objects up to fifty pounds; kneel, bend or stoop, ascend or descend stairs; reach and grasp objects, Ability to manage basic tasks; the restaurant’s Crewmembers and fiscal operations, Ability to recognize problems and problem solve, Knowledge and skills in staffing, scheduling, people and cost management, 3 years restaurant or retail management preferred, Oversee the operation of all property departments, Oversee all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures and PAF's, Stay readily available/approachable for all employees. Capable of managing construction projects such as tenant improvements, restroom renovations and major repair and maintenance projects, etc. Key Assistant General Manager Skills Personally follows up on all guest inquiries, issues and concerns in a timely and effective manner to ensure B. F. Saul Company Hospitality Group’s high standards of quality and service are maintained, Sales: Actively participates in the hotel’s sales efforts, analyzes and negotiates business, determines pricing and yield strategies, attends sales calls/site visits to impact and maintain client relationships. ), Works with Client Accounting Services (CAS) to manage the accounting process fully and directs on-site bookkeeping functions and collection process. The following is a sample resume for a seasoned General Manager seeking employment opportunities in the hotel management sector of the hospitality industry. To achieve this objective the AGM will, Maintain a fully engaged and high performing team that aligns with company values and goals. Hotel General Manager. Must work closely with Box Office management on all ticket requests to ensure tickets are distributed to the correct parties, Handle special Artist Hotel requests for talent department, Coordinate/arrange travel for GM and other unit personnel as directed by GM, Keep books on all venue reports, i.e., Flash, COS, Labor, etc, Keep copy of all vendors agreements on file, May coordinate office birthday recognition, Coordinates parking validation with local garages, Locate and purchase office furniture as requested by GM, i.e. Familiarity with managing a timekeeping system, preferably KRONOS, Manage expense to guideline through controlling staffing hours, payroll and wage, Drive Credit, Gift Cards, Telephone Append and E-mail Capture programs to meet or beat the standards, Build a succession plan. Complete Name Complete Address Phone # / Cell Phone # E-mail Address. Solve problems of detail that come up in the course of the work, Plan, organize, chair, attend and/or participate in various hotel meetings such as: Staff Meetings, Rooms Division Meetings, Executive Committee Meetings, Quality Teams Meetings, etc, Minimum of 3 years of hotel/hospitality experience, with a minimum of 5 years in a senior management role with a focus on Rooms and F&B operations, Excellent organizational, computer, analytical, and problem solving skills, Very Strong oral and written communication skills, Daily reviews of all vendor-stock levels to ensure replenishment is on order to meet both regular demand and promotional demands; places orders locally or coordinates with Procurement, Oversees Inside Sales effort to ensure maximum productivity and customer service; responsible for all call-in and call-out sales activity, Interfaces with customer/dealer base to promote customer service and sales; works with DBD/GM to present ATD and vendor programs and train customers to effectively use ATD on-line, Proficient in Microsoft Excel, Word, PowerPoint, Outlook, as well as Oracle, Discoverer and RoadNet, Oversee A/R at the local level, including responsibility for end of day reporting and account reconciliation, Review past due list, handles collections, review overnight charges, Assist customers with Excel worksheets and reports, Cover open positions in Operations and warehouse supervision in the event of an absence, Create flyers using Excel, PowerPoint or Word, Maintain fax and e-mail list for flyer mass broadcast, Assist in the resolution of local IT issues, Tires and wheels adjustment process – requires ability to determine whether or not tires and wheels should be forwarded to Adjustment Center for processing, Knowledge of current management and organization principles, practices and techniques, Knowledge of the objectives, methods and practices within a distribution environment; understanding of product flow within a distribution environment, Ability to calculate figures and amounts such as discounts, interest, commission proportions, percentages and area. Adept at quickly assessing guest needs and ensuring sufficient resources to maintain optimal guest service levels. Ensure the site meets quality, internal, and loss prevention standards by performing audits and inspections. (30% time), Manage and support financial aspects of the resort: Understand and formulate annual operations budget by identifying areas of cost reductions, operational improvements and periodic analysis of expense data. There are different kinds of manager resumes — from a project manager professional profile up to an operations manager resume.The content of a manager resume varies on the job description that a company has provided for any qualified person who wishes to apply for the position open for employment. Develop proactive H&S culture on sites, Establish the most productive, efficient and flexible workforce by creating a dynamic Organisational Structure. Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources, Training and Development: Responsible for assisting with the ongoing training and development of hotel team members and maintaining all necessary training records. This increasingly popular resume format is the most flexible, allowing you to highlight those sections of your resume that are … Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results. Summary: Detail-oriented professional with abilities in experienced in sales and marketing. Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization, Ability to add, subtract, multiply and divide in all units of measure, using whole numbers common fractions, and decimals. 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